Holiday Home Manager

Windermere, Part Time £15.00 per hour

Our client is a luxurious international property developer who’s focus is on the development and management of high end Holiday homes in unique locations, including the Lake District, in Cumbria.

They are looking to welcome a part time Manager to the team to look after their Windermere property. This role will suit a hospitality or leisure professional who has experience in providing high level customer service. The role is varied and, for the most part, you can work from home.

Your new job

  • Customer Service – Take charge and oversee the smooth running of the booking process for the guests
  • Feedback – Collect and report back to Pin & Pin, highlighting any potential issues
  • Handle Maintenance Issues – report of any issues in the house and organising 3rd parties to resolve
  • Gardening – Organise regular gardening throughout spring and summer
  • Coordination of cleaning teams and linen ordering in between guests, and making checks to ensure high standards
  • Reservations System – Ensure reservations on the channel manger is up to date. Checking payments are up to date and following up anything outstanding. Communicating with any 3rd party booking agents
  • Concierge – Upsell and arrange any in house services that guest may require
  • Complaint Handling – Oversee complaint communications
  • House Checks – checking on the house with or without guests. Full walk through of house and spot checks before guests arrive
  • Welcome packs – Organising welcome packs for new guests. Ensuring all sanitary products throughout the house is in place and checked

About you

  • Experience in hotels, hospitality, or leisure
  • Experienced in a high level of customer service
  • Organised
  • Excellent communication skills
  • Happy to work part time
  • Able to work from home (good internet connection)

Salary and benefits

  • Salary: From £15.00 per hour
  • Bonus scheme
  • Commission pay
  • Tips
  • Yearly bonus

Apply via this site to the appointed recruitment consultants, Recruit Cumbria Ltd.

Please note: We can only consider applications from candidates who have the legal right to live and work in the UK.

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